Last Updated: 1st July 2026
1. Overview
At Dad's Hack, we strive to ensure that all products reach you in excellent condition.
Because our products are food and beverage items, returns are generally not accepted once delivered, except in cases where products are damaged, defective, incorrect, or compromised during transit.
2. Order Cancellation
Before Dispatch
Orders may be cancelled before shipment.
To request cancellation, contact:
care@kombucherie.com
If the order has not been dispatched, a full refund will be initiated.
After Dispatch
Orders cannot be cancelled once dispatched.
3. Return Eligibility
You may request a replacement or refund if:
• Product received is damaged
• Product received is defective
• Wrong product was delivered
• Product packaging is tampered with
• Product is materially different from what was ordered
4. Reporting Timeline
To be eligible for a replacement or refund, you must notify us within 48 hours of delivery.
Please email:
care@kombucherie.com
with:
• Order number
• Description of issue
• Clear photographs of:
- Product
- Packaging
- Shipping label
- Damage or defect
Claims submitted after 48 hours may not be eligible for review.
5. Non-Returnable Situations
We do not accept returns or refunds for:
• Change of mind
• Taste preferences
• Incorrect address provided by customer
• Failed delivery due to customer unavailability
• Minor packaging wear that does not affect product quality
• Requests made beyond the reporting window
6. Inspection Process
Upon receiving your complaint:
• We will review the information provided.
• Additional information may be requested.
• Claims are typically reviewed within 3–5 business days.
Our decision will be communicated via email or phone.
7. Replacement Policy
Where applicable, we may offer:
• Replacement product
• Store credit
• Refund
The remedy offered will depend on the nature of the issue and product availability.
8. Return Shipping
For approved damaged, defective, or incorrect product claims:
• Dad's Hack may arrange pickup where available; or
• Reimburse reasonable return shipping charges upon submission of valid proof.
Customers should not ship products back without prior approval.
9. Refund Policy
Approved refunds will be initiated within 3 business days after claim approval.
Estimated refund timelines:
• UPI: 1–5 business days
• Credit/Debit Cards: 5–10 business days
• Net Banking: 3–10 business days
• Wallets: As per provider timelines
Actual credit timelines depend on banking and payment partners.
10. Failed Deliveries
If an order is returned due to:
• Incorrect address
• Repeated delivery failure
• Customer refusal
Additional shipping charges may apply for re-dispatch.
11. Contact Information
For returns, refunds, cancellations, or complaints:
Customer Support
Kombucherie Pvt Ltd
Email: care@kombucherie.com
Phone: +919902307987
Business Hours: 10am to 6pm Monday to Saturday
